Shipping Policy

At Pet at Home, we work to make getting your pet’s essentials as simple and convenient as possible. We ship to customers in the USA, UK, Canada, and other destinations worldwide.

Processing Time

Orders are typically processed and prepared for shipment within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

Shipping & Delivery Times

Estimated delivery times are:

• USA, UK & Canada: 5–10 business days

• Other international destinations: 6–12 business days

Delivery times are estimates and may vary depending on customs, local courier services, weather, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination, package size, weight, and available shipping method.

Any applicable shipping charges will be shown before you complete your purchase.

International Orders & Customs

International orders may be subject to customs duties, import taxes, VAT, or other fees required by the destination country.

Any applicable customs fees or taxes are the responsibility of the customer unless otherwise stated at checkout.

Please note that Pet at Home does not control customs processing times or fees charged by local authorities.

Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation with tracking information when available.

You can use your tracking number to follow your package throughout its journey.

Delivery Address

Please carefully check your shipping address, postal code, email address, and phone number before placing your order.

Pet at Home is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delayed or Lost Packages

If your order has not arrived within the expected delivery window, please contact us so we can help you check its status and track the shipment.

Occasional delays may occur due to customs, local carriers, weather, or other circumstances outside our control.

Damaged or Incorrect Orders

If your order arrives damaged, opened, or contains an incorrect item, please contact us as soon as possible after delivery.

We may request photos and order details so we can review the issue and determine the appropriate solution.

Contact Us

Have a question about your order or shipping?

Please contact the Pet at Home support team and we’ll be happy to help.

Pet at Home
Better Care. Happier Pets.